1918 E Glenwood Pl.
Santa Ana, CA 92705
HOURS: Mon-Fri 8am-5pm PST
CALL: 877-666-BAGS (2247)
PRESS INQUIRIES: email@example.com
WHOLESALE INQUIRIES: Click to ApplyRETURNS
Items can be returned for a refund or exchanged for store credit within 30 days of the original purchase. Refunds can only be issued to the original form of payment. Items returned outside of the 30 days will not be accepted. Please fill out and enclose the return form and mail your items to the address above labeled:
Once your return/exchange has been processed, you will receive an email notification with up to date information. Your return will take 5-7 business days to be processed. During seasonally busy times please allow 3-5 additional days.
Harvey's products are made with love and guaranteed for life. If during its lifetime your item requires repair due to a manufacturing defect, we will fix it free of charge. A $10 shipping fee will apply to all order requiring return shipping. It's easy--simply download the warranty form and follow the instructions.
We can repair some items due to normal wear + tear for a fee. Contact customer service to see if we can help. Then download the repair form.
To clean at home, use mild soap + soft toothbrush to scrub away any dirt or scuffs. We recommend DR. BRONNER'S castille soap.
If you would like to take advantage of our in-house cleaning service simply download the cleaning service form and follow the instructions.
We offer free ground shipping on orders of $50 within the continental US. Rates for expedited shipping, Hawaii, Alaska and Puerto Rico, international orders, and military bases are available at the time of checkout. Sorry, we do not ship to P.O. boxes. Items sent to Harveys for warranty or cleaning that require return shipping will be charged a $10 flat rate shipping fee.
When placing an order, you will receive a confirmation email immediately upon checkout. Within 3 business days you will receive another email containing your tracking number. You can check your order status here.
Harveys also collects IP addresses for system administration and to report aggregate information to our advertisers. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site, and we may not be able to customize the sites features according to your preferences.
We do our best to safeguard the integrity of our customers' credit card information and to provide a safe and convenient online shopping experience. When you make a purchase through our website, we use software to protect the security of your credit card information as it is transmitted to us. If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
If you supply us with your street address or e-mail address, you may receive periodic mailings and/or e-mails from us with information on new products and services or upcoming events. If you do not wish to receive such mailings or e-mails, please let us know by contacting us via e-mail, telephone or mail.
We also contract with service providers to maintain and manage our customer information, to fulfill promotions, and to communicate with our customers. When we team up with another company to offer or provide products, services, contests, or promotions, we may compare our customer list with theirs to identify our common customers. Both Harveys and our marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Harveys is not responsible for any unsolicited emails you may receive as a result of participating in any of the forums.
With respect to security: We have appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you through our website.
If you feel that this website is not following its stated information policy, you may contact us via e-mail, telephone or mail.
Harveys does not knowingly collect or solicit information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe Harveys has any information from or about anyone under 13, please contact us.