FAQ's

Can I cancel an order after purchasing?

We are working quickly to get your order to your doorstep. For this reason, an option to cancel can be accommodated within a short period of time. Please contact customer service as soon as possible. Even though your order status may show unfulfilled, we are working hard behind the scenes to prepare it for shipment. For this reason we cannot guarantee that we will be able to accommodate your request to cancel your order. 

Can I change my shipping method after an order has been placed?

So sorry, but we are not able to accommodate any requests to change the shipping method once an order has been placed. This includes changing it from a shipped method to store pick-up. Please make sure that you have selected the appropriate shipping/pick up method before checking out. If you have any questions about transit times or shipping methods please reach out to us prior to placing your order so that we may assist you. 

I placed an order already, can I make a change to it?

Unfortunately, we are never able to guarantee any edits to orders after they have been placed. This includes cancellations, address changes, or item/order level adjustments. Harveys is not responsible for lost packages due to incorrectly entered addresses.

Please be sure that all information is accurate in cart and at checkout - if you need assistance with issues relating to your online cart/checkout, please reach out to us by phone prior to order placement, or as soon as possible after the order has been placed.

How long does it take for my order to ship?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during peak shopping days and new product releases. Orders placed after 1pm Pacific Time will not ship the same business day.  If you need to receive your package by a specific date, you can always contact Customer Service at 877-666-2247 prior to placing your order; we can help you choose the right shipping method to get it there on time.

Do you offer weekend delivery? 

UPS shipments do not get delivered on Saturday or Sunday. This includes orders placed on Friday for overnight delivery. Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only. Any national holidays will also cause a delay in the delivery of your package. Please plan accordingly. You can contact Customer Service at 877-666-2247 prior to placing your order for help in choosing the right shipping method to get it there on time.

Shop Pay Installments

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Can I use Shop Pay Installments if I'm an international customer?

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I pay in-store with Shop Pay Installments?

Yes, we offer Shop Pay Installments at our retail locations. Come visit us in store to learn more.

Can I pre-qualify for a purchase amount before visiting the store?

No. An application for Shop Pay Installments can only begin with a live checkout. Applying in store only takes a few steps and you’ll get a real-time decision in minutes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

What if I make a return on a purchase made through installments with Shop Pay?

After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

Have more questions?

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.