Can I cancel an order after purchasing?
We are working quickly to get your order to your doorstep. For this reason, an option to cancel can be accommodated within a short period of time. Please contact customer service as soon as possible. Even though your order status may show unfulfilled, we are working hard behind the scenes to prepare it for shipment. For this reason we cannot guarantee that we will be able to accommodate your request to cancel your order.
Can I change my shipping method after an order has been placed?
So sorry, but we are not able to accommodate any requests to change the shipping method once an order has been placed. This includes changing it from a shipped method to store pick-up. Please make sure that you have selected the appropriate shipping/pick up method before checking out. If you have any questions about transit times or shipping methods please reach out to us prior to placing your order so that we may assist you.
I placed an order already, can I make a change to it?
Unfortunately, we are never able to guarantee any edits to orders after they have been placed. This includes cancellations, address changes, or item/order level adjustments. Harveys is not responsible for lost packages due to incorrectly entered addresses.
Please be sure that all information is accurate in cart and at checkout - if you need assistance with issues relating to your online cart/checkout, please reach out to us by phone prior to order placement, or as soon as possible after the order has been placed.
How long does it take for my order to ship?
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during peak shopping days and new product releases. Orders placed after 1pm Pacific Time will not ship the same business day. If you need to receive your package by a specific date, you can always contact Customer Service at 877-666-2247 prior to placing your order; we can help you choose the right shipping method to get it there on time.
Do you offer weekend delivery?
UPS shipments do not get delivered on Saturday or Sunday. This includes orders placed on Friday for overnight delivery. Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only. Any national holidays will also cause a one day delay in the delivery of your package. Please plan accordingly. You can contact Customer Service at 877-666-2247 prior to placing your order for help in choosing the right shipping method to get it there on time.